Frequently asked questions
Wear Comfortable Clothing, we recommend to tide hair back, no loose jewellery. You can wear Pilates/Yoga socks with grip - non slip ones, but is only optional. You can also purchase grip socks in studio. Please bring your own water and towel with you. Mats are available in studio also all equipment to exercise. So you don't need to bring your own mat.
Please arrive 5-10 minutes before class. If you’re running late, you may not be admitted to the class, this is for yours and your peers' safety and enjoyment. If you’re more than five minutes late, we may offer your space to someone who has dropped into the studio, so please call the studio if you are running late. Please let us know if you have any health concerns or injuries. Always consult a doctor beforehand if you are unsure.
Please make sure you complete our health questionnaire prior to Class.
We operate a 12 hr cancellation policy on all our bookings. You can cancel via the app/booking system. (Fit via Wix)
If you cancel 12 hrs before the class start time the class credit will be returned to your account. If you cancel within the 12 hr window you will lose the class booking. Please log in into your account to cancel/reschedule your booking.
We have a no refund policy.
Please arrive 5-10 minutes before class. If you’re running late, you may not be admitted to the class, this is for yours and your peers' safety and enjoyment. If you’re more than five minutes late, we may offer your space to someone who has dropped into the studio, so please inform the studio if you are running late.
We do not have customer parking at the studio. Studio is located on high street in Alcester opposite Church. The nearest free parking can be found by Town Hall, High Street or Waitrose Car park or Bulls head Car Park. There is plenty of free parking available with very little distance (usually couple minutes) walk to studio.
No, You can't attend any classes at Fin Fit Studio without completing our Health Questionnaire. You can find the form to fill online and just simple press send (very safe & easy way - all details are stored and visible to Fin Fit Studio only! ) Click on the link "Pre-Exercise Health & Fitness Questionnaire/FinFit Studio" at: https://form.jotform.com/210316466005344
Our aim is to keep classes accessible, our teachers supported, and our spaces flowing. That’s why we ask all clients to follow our 12-hour cancellation policy for all classes.
If you cancel less than 12 hours before your class, you still will be charged for that Class, no credit transferring for next time.
We understand that life happens. But with smaller class sizes and regular waitlists, these policies help ensure more people get the chance to attend and our community keeps moving together.
If you’re unable to make it to class, please cancel.
Even if it’s last-minute. You can cancel via your account, or message/email us.