Gent's Keep Fit in Rowington

Cancellation Policy

Cancel or Reschedule let us know 12 hours before starts of your session. We operate a strict 12 hour cancellation policy for our studio classes. This means that if you cancel up to 12 hours prior to the class start time, your class credit will go back on your account with us and you can use it for another class in the future. If you cancel within less than 12 hours of the class start time, you still will be charged. If you are unable to attend a class in the studio, please cancel no matter how late, as you may also incur a no-show penalty. 12-hour cancellation policy for all classes. If you cancel less than 12 hours before your class, a late cancellation fee will apply, depending on how you booked. If you don’t cancel and don’t attend, a no-show fee applies. We understand that life happens. But with smaller class sizes and regular waitlists, these policies help ensure more people get the chance to attend and our community keeps moving together. Late Cancellation Fees (within 12 hours of class) Single Class, Class Packs, or Monthly Membership (non-unlimited): You’ll lose the class credit used to book. And you will be charged 10% of your booking to your account. No-Show Policy. Why We Charge Late Cancellation and No-Show Fees If you’re unable to make it to class, please cancel. Even if it’s last-minute. You can cancel via your account, or give us a call. If you don’t cancel and don’t attend, a no-show fee 10% applies. Please arrive 5-10 minutes before class. If you’re running late, you may not be admitted to the class, this is for yours and your peers' safety and enjoyment. If you’re more than five minutes late, we may offer your space to someone who has dropped into the studio, so please let us know via App or email if you are running late.

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